1. Purpose

Cliont’s questionnaires and surveys (“Survey”) help triage legal issues for routing to a law firm or legal service. Surveys and outputs are not legal advice and do not substitute for attorney judgment.

2. Ownership of responses; license

You (or your law firm, if applicable) own your responses. You grant Cliont a license to host, process, transcribe, analyze, and display responses solely to provide and improve the Service and to meet legal obligations.

3. Recording consent (voice/video)

If you provide audio or video responses, you confirm that all participants consent to recording and that your use complies with applicable law (some states require all‑party consent).

4. Automated tools

Surveys may use automated checks (e.g., NLP, duplicate detection) to help with routing and quality. No automated decision alone determines whether a law firm accepts representation.

5. Accuracy & completeness

You are responsible for the accuracy and completeness of the information you submit. Inaccurate or incomplete responses may affect triage.

6. Confidentiality & role

Cliont processes Survey responses under the Privacy Policy and, for law‑firm deployments, as a service provider/processor subject to the firm’s instructions.

7. Research & improvement

With your consent, we may use de‑identified/aggregated response data to improve question logic, performance, and anti‑fraud.

8. Sensitive content

Surveys may elicit sensitive information (e.g., health details, biometric elements inferred from audio/video). See our Privacy Policy for rights and retention (including biometric retention).

9. Contact

[email protected]